Legal

Refund Policy

Last updated: 15 July 2026

30-day money-back guarantee

If Markline isn’t right for you, you can request a full refund within 30 days of your initial purchase. No hard feelings.

How to request a refund

Email us at hello@markline.app, or contact Paddle buyer support at paddle.net. Because Paddle.com Market Ltd (“Paddle”) is our Merchant of Record, Paddle processes and issues all refunds to your original payment method once the request is approved. Refunds are made by Paddle, not paid to you directly by Markline.

Cancellation

You can cancel at any time from your account (which opens the Paddle customer portal) or through Paddle. Cancelling stops future renewals. Your access continues until the end of the current billing period, after which no further charges are made.

Beyond the 30-day guarantee, subscription fees for the current period are non-refundable and partial periods are not pro-rated — you keep access until the period you have already paid for ends.

Complaints

If something has gone wrong, email hello@markline.app with the details. We aim to acknowledge and respond within 5 business days.